Motadata
Motadata ServiceOps is an AI-powered, ITIL-aligned ITSM platform that brings service desk, service requests, asset management, automation, and self-service into one unified system.
Unified, Intelligent IT Service Management
Motadata ServiceOps is an AI-powered, ITIL-aligned ITSM platform that brings service desk, service requests, asset management, automation, and self-service into one unified system. It streamlines incident resolution, enforces SLAs, automates workflows, and ensures complete visibility across IT assets—helping enterprises deliver faster, smarter, and more reliable IT services.
Central Catalogue
IT & non-IT service listings.
Workflow Automation
Approvals & fulfillment flows.
Multi-Channel Intake
Portal, chat, email & bots.
Knowledge Feedback
Continuous service improvement.
Service Request Management & Service Catalogue
ServiceOps simplifies routine IT services through a digital service catalogue and structured request management.
Central Service Catalogue
Organize IT and non-IT services in one intuitive platform.
Workflow Automation
Auto-assignment and approvals streamline fulfillment.
Multi-Channel Intake
Raise requests via portal, chat, email, or bots.
Feedback Loop & Knowledge Capture
Resolved tickets improve service knowledge.
Asset & Lifecycle Management
Comprehensive management of IT and non-IT assets across their entire lifecycle.
Centralized Asset Inventory & CMDB
Unified hardware, software, and configuration mapping.
Lifecycle & Contract Management
Track warranties, procurements, and renewals.
Software Asset Management
Monitor license usage and compliance.
Automated Discovery & Tracking
Continuous cross-platform asset detection.
Asset Inventory
Hardware & software visibility.
Lifecycle Tracking
Procurement to retirement.
License Compliance
Usage & policy enforcement.
Auto Discovery
Cross-platform detection.
Central Repository
Articles & FAQs.
Self-Service Portal
User-driven resolution.
Access Governance
Roles & approvals.
Ticket Integration
Auto knowledge creation.
Knowledge Management & Self-Service Portal
Empower users and teams with fast access to solutions and documentation.
Central Repository
Store troubleshooting guides and FAQs.
Self-Service Experience
Reduce ticket volumes through independent resolution.
Access Control & Approval
Role-based review workflows.
Integration with Tickets
Convert resolved incidents into articles.
Intelligent Automation & Custom Workflows
Reduce manual effort and improve consistency across IT operations.
Drag-and-Drop Workflow Builder
Design multi-stage automation visually.
AI & Machine Learning
Smart classification and routing.
Approval & Notification Automation
Automate SLA alerts and approvals.
Virtual Agents & Chatbots
NLP-powered conversational interfaces.
Workflow Builder
Visual automation design.
AI Intelligence
Smart routing & insights.
Approval Automation
Policy-driven workflows.
Virtual Agents
Conversational interfaces.
SSO & Security
Identity & access controls.
Multi-Tenant Support
MSP & multi-brand ready.
Mobile Access
On-the-go service tracking.
Custom Branding
White-label experiences.
Enterprise-Ready & Scalable Platform
Built for modern enterprises with scalable, secure, and customizable architecture.
SSO & Security
SAML-based SSO with role-based controls.
Multi-Portal & MSP Support
Manage multiple brands from one instance.
Mobile Access
Submit and track tickets from mobile devices.
Services
We deliver industry aligned, technology led services that modernize IT operations and elevate digital performance.