BMC Helix
Drive agility and resilience with enterprise-grade IT operations, empowering smarter decisions, seamless workflows, and reliable service delivery.
Automate, Orchestrate & Optimize.
We empower enterprises to reimagine IT and business workflows through expert guidance and proven strategies.
Our innovative tools streamline service experiences, eliminate complexity, and drive efficiency at scale.
Deliver smarter operations, faster outcomes, and measurable business impact—every step of the way.
Unified Platform
Centralized management of IT services and workflows.
AI Automation
Agentic AI streamlines tasks and decision-making.
Service Quality
Consistent processes improve reliability and SLAs.
Faster Resolution
Automation accelerates incident and request fulfillment.
BMC Helix ITSM
Modernize IT service management with a comprehensive, integrated, cloud-native platform augmented by agentic AI. Automate service operations and deliver faster, more consistent outcomes across the enterprise.
Unified Service Management
Leverages historical data and contextual insights to isolate root causes faster.
Agentic AI–Driven Automation
Reduces manual effort and optimizes routing for quicker resolutions.
Knowledge AI
Contextual insights accelerate troubleshooting and service recovery.
Omni-Channel Engagement
Deliver consistent service experiences across channels.
BMC Helix Business Workflows
Transform enterprise case management with customizable, AI-powered workflow automation for consistent, efficient service delivery across business functions.
Configurable Workflow Automation
Low-code automation for end-to-end case workflows.
AI-Powered Knowledge Services
Context-aware knowledge recommendations for faster resolution.
Automation
Streamlined case workflows reduce manual effort.
Knowledge AI
Contextual insights accelerate resolution.
Service Quality
Consistent execution improves outcomes.
Omni-Channel
Engaging service experiences across channels.
Personalization
Role-based experiences tailored to user needs.
Multi-Channel
Access services across web, mobile, and chat.
Self-Service
Faster issue resolution without agent dependency.
Productivity
Improved efficiency and reduced friction.
BMC Helix Digital Workplace
Deliver personalized, engaging, and multi-channel service experiences across portals, mobile, chat, and virtual agents.
Personalized Experiences
Context-aware service recommendations for employees.
Unified Multi-Channel Access
Consistent service across web, mobile, chat, and virtual agents.
BMC HelixGPT
Embedded generative AI within the Helix platform delivering contextual insights, guided recommendations, and conversational assistance for faster resolution.
Context-Aware AI Assistance
Generates summaries and next-best-action insights.
Conversational Support
Natural language interaction for users and service agents.
Generative AI
AI-generated insights and summaries.
Recommendations
Guided actions based on service context.
Conversational UX
Natural language support across workflows.
Productivity
Faster resolution and improved outcomes.
Services
Industry-aligned, technology-driven services to modernize IT operations and enhance digital performance.