- Manual, Non‑Digitized Processes: HR teams were heavily dependent on paper‑based or manual workflows, leading to inconsistent practices across regions, slower processing times, and increased chances of human error.
- Over‑Reliance on Outlook and Email Communication: Critical HR tasks—including employee queries, requests, and approvals—were managed almost entirely through emails. This created fragmented workflows, delayed responses, and made tracking progress extremely difficult.
- Limited Visibility and Tracking Capabilities: With processes spread across spreadsheets, inboxes, and offline files, HR leaders lacked real‑time insights into workload, request statuses, bottlenecks, and SLA performance. This made proactive management nearly impossible.
Absence of Comprehensive Audit Trails: The lack of systemized record‑keeping reduced transparency and made it challenging to maintain accountability. Retrieving historical data for audits, compliance, or analytics required significant manual effort.
A Unified HR Service Management Framework
Kinsfolk implemented BMC Helix HR Service Management to automate critical HR workflows, ensuring efficiency and improved employee experience:
Automated Workflows
- Joiner Process: Simplified onboarding for new hires.
- Mover Process: Streamlined role changes and internal transfers.
- Leaver Process: Automated offboarding for departing employees.
Employee Requests
- Employee record updates.
- Employment verification/confirmation letters.
Additional Services
- Education assistance requests.
- Maternity/paternity/parental leave applications.
- Visa letter requests.
How the Solution Improved HR Operations
- Enhanced Employee Experience: Employees could submit requests easily through a user-friendly interface and track their status in real-time.
- Increased Efficiency: Automation reduced processing times significantly, allowing HR staff to focus on more strategic activities.
- Improved Compliance: Audit trails ensured that all activities were traceable, meeting regulatory compliance requirements.
- Data-Driven Decision Making: Real-time reports provided valuable insights into HR metrics, enabling better decision-making.
- Enhanced Transparency: Real-time visibility into all HR processes enhanced accountability and reduced errors.
