Pioneering BHOM SaaS Deployment in Asia Pacific

The Client having a large IT environment was extremely complex and large, consisted of various servers, networks, databases, and applications. Managing and monitoring this complexity at scale was challenging. They were having mix of on-premises, cloud-based, and hybrid infrastructure. Monitoring all these components in a unified manner was another challenge. They needed a cloud-based Monitoring solution to be configured to suit the specific needs of the IT environment. Getting this configuration right and keeping it up to date was another challenge.

The Transformation Blueprint

Kinsfolk conducted detailed workshops to understand the exact monitoring requirement and proposed SaaS based BMC Helix Operations Management. The solution offered by BMC Software a cloud-based service is integrated and comprehensive IT operations management. It is designed to help organizations monitor, manage, and optimize their IT infrastructure and applications to ensure the reliability, performance, and availability of their digital services. It also provides end-to-end visibility into an organization’s IT infrastructure, including servers, networks, databases, applications, and cloud environments. It collects and correlates data from various sources to create a unified view of the entire IT landscape. The solution uses event management to detect, prioritize, and correlate events and alerts in real-time. This enables IT teams to focus on critical issues and their potential impact on services.

BMC Helix Operations Management includes diagnostic tools and analytics to identify the root causes of issues quickly. This reduces the mean time to repair (MTTR) and minimizes service disruptions. It also offers service dependency mapping to understand the relationships between different components of an IT service, helping IT teams to make more informed decisions.

Customer Value Realisation

The implementation significantly reduced downtime and service disruptions across the environment. Mean Time to Repair (MTTR) was lowered as the enhanced monitoring tools provided clear, actionable insights into root causes whenever issues arose. The solution also delivered deep visibility into the performance of critical IT infrastructure and applications, enabling data‑driven optimization. As a result, configurations were fine‑tuned, resources were better allocated, and overall system performance improved substantially.

• Proactive Performance Monitoring: Continuous visibility into infrastructure and application health.
• Faster Fault Resolution: Accelerated MTTR through rapid root‑cause identification.
• Advanced Reporting & Analytics: Improved decision‑making with comprehensive operational insights.