Automation and Orchestration

BMC Atrium Orchestrator, an IT process automation solution, aids the IT staff in developing workflows across applications, platforms, and tools to devise crucial activities for compliance, security, and competitive edge. Atrium Orchestrator is designed to eliminate repetitive, manual task, and to reduce errors and downtime caused by it. It helps decrease the cost of server, network, and database audits by 25%, reduces MTTR for most common service problems by 35%, and brings down service desk ticket volume by 30%.

This state-of-the-art solution implements self-service features to cater to typical IT service requests like onboarding new hires, password resets, and service provisioning or decommissioning. Moreover, it allows the service desk staff to automatically prioritize incidents, initiate remediation, or apply ITIL® governance to compliance enforcement processes for servers, networks, and databases.