IT Service Management (ITSM)
Kinsfolk is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools. Kinsfolk provides local, skilled, and responsive services to support IT projects and operations.
Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.
Kinsfolk provides in-depth ITSM implementation experience utilising industry-recognised frameworks and best practices to build successful, optimised ITSM platforms. Ensure governance of IT operations with ITSM support from Kinsfolk, allowing businesses to transform from reactive fire-fighters to proactive business enablers.
100's of IT organizations trust Kinsfolks world-class ITSM services
A powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. When you move up to ITSM you gain:
Incident & Problem Management
Create and resolve incidents faster with intelligent, context-aware, and proactive incident matching.
Bring key information to customers and support personnel, right where they need it.
Document and coordinate activities for change requests across your entire IT landscape—from data centers to desktops.
Multi-Cloud Service Management
Deliver a seamless service experience across multi-cloud environments.
Turn powerful reports into stunning dashboards quickly and easily.
Provide complete lifecycle management of your IT assets, from procurement to end-of-life.
Configuration Management (CMDB)
Support ITSM processes by providing a single source of reference for all your IT infrastructure and services.
Service Request Management
Define a catalog of service request types that reflect what services you offer to your internal or external customers
Service Level Management
The tools you need to define, track, and report service levels