Reduce service desk calls by up to 80%
Client Management by BMC entirely automates endpoint management which enables organizations to control costs, maintain compliance, and decrease risks. From device procurement to disposal, BMC Client Management facilitates complete visibility throughout the process that includes installing hardware and checking device’s compliance with organizational and industry policies.
Its set-it-and-forget-it kind of automation reduces patch time by 30%, cuts down deployment time for operating systems and applications by 80%, and reduces post-PC migration service desk calls by 80%. You can achieve 100% ROI within 24 months of the Client Management deployment.
Automated Inventory Tracking
Helps take informed investment decisions, reduces manual processes, and ensures compliance for physical and virtual devices. You can discover all endpoints with IP addresses, see detailed hardware and software inventory, manage financial assets and populate your CMDB with inventory asset details with the inventory tracking feature. It can also be integrated with Remedy Service Management and Remedyforce.
Centralise and automate OS & Application Deployment
Centralized, automated deployment or migration needs no configuration, ensuring minimal disruption. It enables you to install, distribute and update applications and receive automated upgrades and self-service software installation. Client management enables the deployment and updating of operating systems to thousands of devices in inventory. Software deployment can be integrated with BMC Digital Workplace.
Software Licence Management and Policy Compliance
Brings down audit failures by supervising software license usage. Integration with the Flexera Application Recognition Library facilitates normalized software catalog. Client Management also takes care of the regulatory, industry, and corporate polices of the devices. It provides reports to satisfy audit requests and is SCAP 1.2 compliant certified by the National Institute of Standards and Technology.
Ensures system security by assessing, managing, deploying, and reporting on patches. The automated process lets you "set it and forget it". It distributes patches automatically and simultaneously, updates vulnerability and patch bulletins catalog and lets you patch multiple vendors as well.
Service Load Management
Drive and control users’ devices, resolve user requests, make changes, and troubleshoot issues to assist with service desk needs via web browsers. MyApps feature eliminates the need for going to any websites or submitting help desk forms. It enables integration of pre-approved software and accesses requests in the hands of the end-user, reducing the volume of calls to the service desk.