TrueSight intellegence is a key module for digital enterprise management. It provisions real-time, advanced analytics and machine learning for the IT data collected from BMC and third-party services. Integrated with Remedy and TrueSight Operations Management, this solution is well-equipped to manage events, metrics, logs, job data, tickets and more with REST API. Its big data advantage ensures that the analytics are applied in real-time, offering instant insights and superfast historical queries and data exploration. TrueSight intellegence learns and adapts to the processes based on your specific data and its dynamics changing with time. It gets you the desired results from the intellegence in minutes without having to manage big data infrastructure or need to build a data science practice.
Key Features at a Glance:
HELPS IDENTIFY THE COMMON ISSUES CAUSING INCIDENTS
Get instant visibility into the increasing volume and velocity of service tickets with machine learning. Discover instantaneous trends and link performance issues and infrastructure changes to incident tickets. Improve IT operations to prevent incidents using dynamic insights. Facilitate proactive incident management with real-time incident trends and quick insights into abnormalities. Identify problems faster and improve MTTR by 50% by analysing the ticket data using natural language processing and machine learning. Ensure fail-proof detection, prioritizing, diagnosis, and resolution of incidents in real-time with the data-driven approach.
GIVES A COMPLETE UNDERSTANDING OF THE DIGITAL AGENT EXPERIENCE
Evaluate, track, analyse, and recapitulate the human or digital agent interactions. Decrease MTTR and enhance user experience with the visibility into that part of the infrastructure where agents communicate with digital services and applications. Identify issues affecting end users instantly and understand their context. Monitor user demographics including location, browser, and OS type, and mix and match data in custom dashboards as per the requirement.
ENABLES CIOS TO BRING THE POWER OF ARTIFICIAL INTELLIGENCE TO IT OPERATIONS
BMC TrueSight Intelligence generates continuous insights by applying modern machine learning and advanced analytics techniques to identify patterns in IT monitoring, service desk, and automation data. With the AIOps, IT can efficiently manage the performance of the dispersed, modular IT and multi-cloud infrastructure. AIOps enables IT to support the speed of application architecture change and DevOps adoption. The AIOps approach also helps in identifying problems driving most incidents in the IT environment.
Empower your IT operations with artificial intelligence. Opt for BMC TrueSight Intelligence today.
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