Track It

BMC Track-It! is an out-of-the-box IT Help Desk Software that takes only a few hours to set up as compared to other products in its league which consume weeks for the implementation. Track-It! goes beyond help desk automation to provide an extensive knowledge base, analytics & reporting tools, asset & change management, and much more. The Track-It! 11.x and prior versions also offer software license management and mobile helpdesk. These features will be added to its 2018 version soon.

AUTOMATE IT HELP DESK, FACILITIES, AND HR MANAGEMENT

Facilities, Human Resources, IT and other departments can use the Track-It! system by segmenting the data through settings to manage their work.

Versatile features like automatic email to ticket conversion, active directory integration, ticket templates, service level agreements (SLAs), time tracking, accessing scheduled tickets, scheduled reports, parent-child tickets and skill routing can be used across the entire business. Moreover, automatic actions like assignment, prioritization, knowledge base, escalation and notifications are also taken care of in Track-It!. It also includes modules like Asset Management, Change Management, Remote Control, Self-Service, and more.

ASSET MANAGEMENT TO REDUCE COSTS AND WASTEFUL SPENDING ON REDUNDANT IT ASSETS

Put the automatic asset discovery and auditing to work for gathering and recording asset information for everything on your network. Make better decisions with complete hardware, software and configuration data about all of your assets. Make use of the features like Asset Discovery, Auditing, Audit on Demand, Remote Control and Asset Retirement from the Inventory module or enter non-IT assets manually to track physical inventory of disconnected assets.

CHANGE MANAGEMENT TO CONTROL COSTS AND OUTAGES DUE TO UNPLANNED NETWORK OR SERVER CHANGES

Change Management monitors, controls and reports on IT change management process. It helps reduce IT infrastructure change risks through effective review, enforcement and approval automation.

SELF-SERVICE PORTAL TO SAVE TIME AND RESOURCES

Help users to help themselves by allowing access the Self-Service Web Portal where they can submit new requests, search for solutions to common problems, view the status of previously submitted requests, access their asset information or reset their password.

EMPOWER STAFF WITH KNOWLEDGE MANAGEMENT

The Solutions module allows IT staff to build a database of solutions from previous tickets. This helps save time and money needed to train new IT staff or troubleshoot known issues. The solutions are made visible to the self-service portal which enable end users to resolve common issues themselves.

SCHEDULE & E-MAIL REPORTS TO OPTIMIZE YOUR HELP DESK AND ASSET MANAGEMENT OPERATIONS

Monitor key metrics regularly and schedule and email reports automatically to keep everyone updated on the latest trends in your business. The Track-It! reporting tool helps keep track of key performance data with ease.

DASHBOARDS AND ANALYTICS FOR INSTANT VISUAL DISPLAY OF KEY PERFORMANCE INDICATORS

Track-It! offers a customizable dashboard to every technician so he/she can easily access the required records. Important reports can also be scheduled and emailed for regular metrics reporting in a closed group or to the management.

Enhance end-user satisfaction and resolution rates, minimize costs, and keep work from falling through the cracks with Track-It!

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