Remedyforce

A comprehensive IT service management solution, Remedyforce, is built on Salesforce App Cloud. Designed to ensure accelerated service management, it empowers users and fast-tracks the business, with minimal capital investment. It combines best-practice aligned process automation with a user-friendly experience for maximum IT productivity and innovation. Designed to eliminate complexity, Remedyforce helps you realize the value in a very short period of time.

Key Features at a Glance:

IT BEST PRACTICES AND SMART PRACTICES FOR KNOWLEDGE, INCIDENT AND PROBLEM MANAGEMENT

Avail industry and ITIL® best practices to reduce training, speeds resolution, mitigates risk, and improve governance.

Choose from Smart Practices (like VPN access or desktop software), HR Smart Practices (like benefits questions or employee on-boarding), and Facilities Smart Practices (such as setting up a new office or audio-visual requirements). ITIL® knowledge management processes and best practices help customers and agents search and resolve common help desk issues with ease.

It ensures that the IT staff takes less time to troubleshoot issues and extends inclusion of the publishing, review, approval, and retirement processes for knowledgebase content. The Smartviews feature makes sure that the relevant data is presented in a visual format for easy access to information needed for fulfiling a request. With Smartviews, you can view open, pending, or closed tasks and get details about approval and other ITIL® processes.

SERVICE LEVEL MANAGEMENT, DASHBOARDS, AND REPORTING & ANALYTICS

Get a quick visual display of key performance indicators across various process, performance, and workload measurements with customized dashboards and reports. Effective and timely reporting ensure effective IT service delivery. Chatter post and Chat features let users collaborate, solve incidents, submit approvals, and crowdsource information.

CONFIGURATION AND ASSET MANAGEMENT

The assets are managed throughout their lifespan with configuration management and the CMDB. Asset information is maintained by an integrated asset inventory in the Remedyforce Configuration Management Database (CMDB). It gives visibility into the root cause and impact analysis, enabling the user to see the configuration data and the relationships between configuration items in a topographical view. It can also detect collisions and analyze impact. The integration with Discovery for multi-cloud enables discovery of components, cloud instances, and relationships.

AGENTLESS DISCOVERY AND CLIENT MANAGEMENT

The agentless discovery, which is included at no additional cost, aids in automating the population of CMDB. It installs agents (or scanners) on a device in your network, scans your network and sends device information to the Remedyforce CMDB. Integration with BMC Client Management adds features like remote control, patch management, deployment management, and reboot to the system.

CHANGE AND RELEASE MANAGEMENT

Change management takes your required workflow into consideration and tracks, controls, and reports on the process of IT change management. Efficient process enforcement and approval automation reduce risk. Release management takes care of the planning, scheduling, and controlling of the build, test, and deployment of releases and new functionality while ensuring that the integrity of existing services is protected.

MOBILE APPS FOR IT AND BUSINESS

The Salesforce mobile platform facilitates the Remedyforce mobile app which offers on-the-go functionalities to the IT agents and empowers them to perform virtually any task from any mobile device.

Leverage the Salesforce platform to deliver superior, cloud-enabled IT service management with BMC Remedyforce.

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