BMC Remedy On Demand

BMC Remedy OnDemand is a SaaS-based solution that provides your organization an access to all features and benefits of BMC’s state-of-the-art IT Service Management (ITSM) services. It is delivered as a cloud-based service and therefore eliminates the costs associated with hosting and managing on-premise software, allowing you manage IT services at any time from anywhere. Remedy OnDemand facilitates an enhanced end-user experience, greater uptime, fewer critical issues, and better usability. It enables the users to view their performance in real-time via a status dashboard for better visibility and monitoring. This remotely-hosted service is architected with the BMC Atrium CMDB for centralized IT management. It ensures that the ITSM lifecycle is aligned with your business requirements, while BMC handles ongoing administration, backup, and maintenance of the software and related infrastructure. Remedy OnDemand can be termed as the best-in-class consolidated service desk management solution with integrated ITIL and other best practices.

FACILITATES BUSINESS SERVICE MANAGEMENT (BSM)

Manage IT in a cost-effective way and as per business priorities. Monitor if the need of specific levels of application performance is fulfilled while ensuring network uptime, data security and regulatory compliance with BSM. Proactively monitor the status, configuration, and health of IT components. Simplify and apply standard processes across the IT organization and prioritize changes to maximize uptime and performance of the most critical applications. Maintain mainframe and distributed environments more efficiently with automation. Plan, manage and execute projects and activities based on business priorities and making better, fact-based decisions.

EASY-TO-IMPLEMENT, COST-EFFECTIVE SAAS

As Remedy OnDemand is facilitated via cloud, it does not require any additional software or hardware implementation which dramatically reduces the various associated costs. As maintenance and support are taken care of by BMC services, the cost of expensive staff with proprietary skills is eliminated. This also frees up the in-house staff for higher-value work and increases overall productivity by up to 30%. By leveraging the Cloud through the BMC SaaS model, organizations can implement ITSM rapidly and incrementally by starting with one region or process and can go on adding the rest as needed. The established on-boarding methodology and BMC’s ITIL-aligned best practice process models ensure quick implementation and faster ROI.

AVAIL BENEFITS OF BMC’S COMPREHENSIVE ITSM SOLUTIONS FROM A SINGLE PLACE

BMC Remedy OnDemand is not just a software license. It is a complete, end-to-end IT service lifecycle management solution and a hosted version of the BMC Remedy ITSM suite that empowers your ITSM team to achieve your service support objectives quickly and efficiently.

SERVICE MANAGEMENT SUITE, SERVICE DESK, SERVICE OPTIMIZATION AND CUSTOM APPLICATIONS

Choose from an array of features to suit your business requirements. BMC Remedy OnDemand offers some or all of the following features under its service management suite, service desk, service optimization and custom applications solutions. Streamline your IT processes with incident management, problem management, service request management, asset management, configuration management (CMDB), change management, release management, knowledge management, service level management, BMC digital workplace basic, Remedy with Smart IT, custom application access, and developer rights for custom applications.

Leverage Remedy OnDemand drive your organization’s digital transformation.

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