Footprints

BMC Footprints is an advanced level service desk automation solution that not only takes care of the routine tasks, but also helps facilitate project management, bug tracking, HR, facilities, and much more. It works without the need for intervention for general issues like email or automated workflows for approvals and ticket routing, etc. and frees up your service desk staff to focus on the tasks that matter. BMC FootPrints enhances visibility, automates workflows and empowers IT businesses to consistently improve service delivery and manage IT assets. It assists in attaining greater efficiencies, lowering costs, maintaining compliance, and reducing IT vulnerability and financial risk.

Key Features at a Glance:

DRAG-AND-DROP WORKFLOW AUTOMATION

Automate business processes, incorporate rules and approvals in them, and initiate, route, and manage incidents and services with an easy-to-use GUI featuring drag and drop workflow design.

VISUAL IMPACT ANALYSIS

Apart from the drag-and-drop visual workflow builder, you can also use business impact analysis and real-time report building to automate processes, solve issues, and communicate with the businesses.

INCIDENT MANAGEMENT

Create incidents with templates rapidly and easily. Save resources and time with automated routing and notification. Make use of the visual impact analysis feature to restore service and minimize business impact.

PROBLEM MANAGEMENT

Coordinate the surveys for complex problem analysis, link related records, configuration items, and changes, and keep track of the history of problem analysis.

CHANGE MANAGEMENT

Cut down service outages by planning changes. You can also manage assessments and approvals, link configuration items, problems, solution articles and incidents and audit change history with BMC FootPrints.

KNOWLEDGE MANAGEMENT

Make key information readily available to users by creating knowledge bases according to the type of the users. Link relevant information to incidents and other records to provide details.

CONFIGURATION MANAGEMENT DATABASE (CMDB)

Create and manage configuration items (CIs) to detect issues. Link them to incidents, changes, and contacts to see the impact on the organization. CMBD lets you track versions and warranty information, so you can plan upgrades without any hassle.

INTUITIVE MOBILE INTERFACE

Access BMC FootPrints from anywhere, at any time, on any device. Its intuitive mobile interface enables users to view assignments and update records, thereby helps in improving staff productivity.

Get rid of resource-intensive, redundant, and inconsistent process execution. Switch to BMC FootPrints to meet user expectations, strengthen the security of the system and promote optimum usage of IT resources.

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