BMC Digital Workplace

BMC Digital Workplace connects and unifies systems through a flexible and consumer-like user interface and helps businesses to improve workforce agility, employee productivity, and customer experience. Built upon an enterprise-grade infrastructure, BMC Digital Workplace offers omni-channel engagement to promote employee collaboration and business innovation. It deploys much more than traditional service channels and extends services via Slackbot, Chatbot, SMS, and Skype. BMC Digital Workplace lets you aggregate and manage apps, services, and gear in a centralized solution and enables your employees to get things done with just one click.

Key Features at a Glance:

OMNI-CHANNEL ENGAGEMENT FOR THE CONVENIENCE OF STAFF

Empower your employees by providing multiple channels to find information, request services, and solve problems, from anywhere, at any time, on any device. Digital Workplace’s predictive analysis delivers fast and precise results, its virtual agents comprehend queries better and chatbots provide relevant and specific information.

ENCOURAGE SELF-SERVICE TO IMPROVE EMPLOYEE PRODUCTIVITY

Provide an effortless way for the workforce to see the services and knowledge available across the enterprise with BMC Digital Workplace. Accessible across devices from mobile to PC, this solution helps reduce calls to IT and other help desks like HR and streamlines service experiences and processes.

UNIFIED SERVICE CATALOG TO REDUCE SERVICE REQUESTS

Allow your staff to directly shop for hardware, software, and services with a single-click from an intuitive, consumer-like storefront without the threat of breaching the enterprise-set security and workflow policies. The unified service catalog reduces routine requests to the service desk as employees shop for themselves. It provides consolidated portals on a unified platform and simplifies tracking usage, performance, and costs.

EFFECTIVE EMPLOYEE ONBOARDING

Speed up the onboarding of new hires by enabling key choices in IT and other services to be made by them prior to their start date and ensure that employees are productive as soon as they join.

ENHANCED BANNER MANAGEMENT

Create and promote campaigns for applications, services, and announcements with multiple-sized banners within the intuitive user interface. You can also avail custom targeting feature, based on entitlements along with scheduling, so that the campaigns can be rotated with ease.

INTEGRATION SERVICES AND MODULAR CONNECTORS

Digital Workplace can integrate into any fulfillment engine within your organization. It also has integration connector support for brokered services with popular industry solutions such as Microsoft Office 365, Microsoft Azure, Citrix, Amazon Web Services, JIRA, and more.

Give your staff the freedom to access information, avail services and fix issues from anywhere, safely and easily. Contact us to find out more about BMC Digital Workplace.

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